Photo by Pam Sessoms

MARIE L. RADFORD, PH.D. RADFORD CONSULTING Professor, Department of Library and Information Science & Director, Ph.D. Program School of Communication & Information Rutgers, The State University of New Jersey 4 Huntington Street, New Brunswick, NJ 08901-1071 Office: DeWitt, Room 206 Phone: (848)932-8797 Fax: (732)932-6916 mradford@rutgers.edu Twitter: @MarieLRadford (and) @vrbib

BIOSKETCH

I am Director of the Ph.D. Program and a Professor at the Department of Library and Information Science in the School of Communication & Information, Rutgers University, New Brunswick, NJ. Prior to this, from 2002 to August, 2004, I was Acting Dean at Pratt Institute, School of Information and Library Science. I was an Associate Professor at Pratt from 1996-2004, tenured in 2001. I have taught courses at the Doctoral, Masters, and undergraduate levels at Rutgers, including Information & Communication Processes, Qualitative Research Methods, Theories and Issues in Library Science, Interpersonal Communication, Reference Services, Management, and Retrieving and Evaluating Electronic Resources.

Click here for my academic web page

My consulting practice specializes in communication and management training, as well as evaluation of library services, programs, and grants.

WORKSHOPS AND TRAINING TOPICS

• Service Excellence & Customer Service
• Train the Trainer for Service Excellence
  
• Persuasion & Influence Skills for Managers/Leaders
• Time Management
  
• Qualitative Service Assessment
  
• Interpersonal Communication Skills
  
• Interpersonal Communication Skills for Chat Reference
  
• Positive Approaches to Problematic People
  
• Communication Skills for Managers/Leaders
  
• Presentation Skills & Public Speaking
  
• Nonverbal Communication & Approachability
  
• Coaching & Mentoring
  
• How to Conduct Focus Groups, Analyze Focus Group Data
  
• Qualitative Assessment & Analysis

EXPERT ASSISTANCE

• Library Program Evaluation/Assessment
• Grant Evaluation
• Live Chat Reference Training
• Qualitative Program/Service Evaluation
• Survey Design and Analysis
• Library Public Service Evaluation
• Facilitating Focus Groups
• Facilitating Retreats
• Training for Excellent Library Service
• Training in Interpersonal and Nonverbal Communication
• Development and Presentation of Customized Training

BRIEF PROFESSIONAL RESUME

• 18 years experience in professional consulting
• 26 years experience as educator/trainer
• 11 years experience as academic librarian/department head
• 8 years experience as school librarian
• executive/managerial experience in higher education
• extensive professional writing experience

SELECTED CLIENTS

• Cornell University, NY
• Dartmouth College, NH
• The New York Public Library, NY
• Brooklyn Public Library, NY
• Princeton Public Library, NJ
• Goethe-Institut Library Needs Assessment, NY
• South Jersey Regional Library Consortium, NJ
• Infopeople, CA
• Pennsylvania State University, PA
• Yale University, CT
• Amherst College, MA
• Weill Cornell Medical Center Library, NY
• New York University Library, NY
• Hunter College Library, NY
• LaGuardia Community College, NY
• Hostos Community College, NY
• METRO, NY, NY
• LYRASIS/PALINET, Philadelphia, PA
• Southern New England Law Librarians, Hartford, CT
• New England Law Library Consortium, CT
• Montville Township Public Library, Montville, NJ
• VALE (Virtual Academic Library Environment) Consorium of New Jersey Libraries, NJ
• The University of Maine, Orono, ME
• Reference & Users Services Association of the American Library Association, Chicago, IL
• Adelphi University, Long Island, NY
• Middle County Public Library, Long Island, NY
• Libraries For the Future, NY, NY

SELECTED CONSULTING PROJECTS

• “Money Matters” Financial Training Program,, IMLS Grant Evaluation Project, the New York Public Library, 2012-2013.
  
• Leadership Now, IMLS Grant Evaluation Project for the New York Public Library, January 2008 - July 2011.
  
• Librarians for the 21st Century, IMLS Grant Evaluation Project for the New York Public Library, June 2006 - July 2007.
• 21st Century Community Learning Center, Grant Evaluation Project for the Queens Borough Public Library, April 2005 - July 2007.
  
• Learning in Libraries, Grant Evaluation Project for Brooklyn Public Library,
  (September 2005-August 2005).
  
• 21st Century Community Learning Center, Grant Evaluation Project for the Queens Borough Public Library,
  (April 2005 - July 2007).
  
• Everyone Serves Youth Training, Wallace Grant, Evaluation Project, for the New York Public Library,
  (September 2004 – July 2006).
  
• Service Excellence, Curriculum development and training "Sessions 1, 2, & 3" for The New York Public Library, NY. NY (January 2003-August 2003, January 2004-August 2004).
  
• Conducted Focus Groups on Visual and Performing Arts Library, for the Brooklyn Public Library, Brooklyn, NY (October 2002 - January 2003).
  
• Conducted Focus Groups on Bioinformatics & Genomics Services and Resources, for the Weill Cornell Medical Library, NY, NY (June, 2002).
  
• Information Express: TRAIN, Curriculum development and training "E-Resources: The Basics and Beyond, Sessions 1 & 2" for The New York Public Library, NY. NY (November 2001-August 2002).
  
• VALE Retreat (Strategic Planning) Facilitator with Jennifer Lehr, FDU, Madison UMDNJ, Scotch Plains, NJ (March 15, 2002).
  
• Reference Standards Staff development facilitator for Hunter College Library, NY, NY (January 11, 2002).
  
• Bronx HIV/AIDS Information Outreach Project, evaluation for The New York Public Library (September 2000-May 2002).
  
• VALE (Virtual Academic Library Environment) Evaluation of Electronic Resources for the VALE Consortium, New Jersey (January 2001-August 2001).
  
• Service Excellence, Pilot Program for the Research Libraries of The New York Public Library, Science Industry & Business Library, NY, (June 7, 14, & 21, 2000).
  
• Qualitative Evaluation of CLASP (Connecting Libraries and Schools Project) for New York Public Library, Brooklyn Public Library, and Queens Borough Public Library, NY,(January, 2000 - May, 2000).
  
• Our Lady of Perpetual Help School Library 3 Year Plan and Collection Development. Our Lady of Perpetual Help School, Highlands, NJ, (Sept., 1998 - June, 1999).
  
• Achieving Excellence in Customer Service, Customer Service training and evaluation. Brooklyn Public Library, Brooklyn, NY, (May, 1998 - Sept. 1998).
  
• Family Place Evaluation Project,
  Middle Country Public Library, Centereach, NY, in partnership with Libraries for the Future, New York, NY, (Sept., 1997 - June, 1999).
  
• Assessment of the Learning Materials Center, Raymond H. Fogler Library, University of Maine, Orono, with Judi Repman, Ph.D., Texas Tech University March 18, 1997).
  
• Research Methodology Consultant,
  Adelphi University, New York. Quantitative research project analyzing library materials availability, with Anne Ciliberti and Gary P. Radford, The William Paterson University of New Jersey. (1994-1995).